Frequently Asked Questions

  1. Coupons & Offers
  2. Purchase Orders
  3. Low Price Guarantee
  4. Sales Tax
  5. Tax Exempt
  6. Volume Price Quote
  7. Shipping Policies
  8. International Shipping
  9. Methods of Payment
  10. MSDS Sheets
  11. Credit Card not working during Checkout?
  12. Cancel Order

 

Coupons & Offers
Minimum shopping cart values and coupon terms must be met, excluding shipping and tax, before coupons may be applied. Coupons must be entered at time of purchase and may not be combined with other offers, previous purchases, purchase orders (POs), custom quotes, or sale-priced items. One use per customer. See our Coupons & Promotions page for more details.

Purchase Orders
iBuyOfficeSupply accepts purchase orders with a minimum of $500 from various agencies such as:
    -Government Entities
    -Public Schools
    -Fortune 500 companies

Purchase orders are subject to acceptance by iBuyOfficeSupply.ca and are not accepted from individuals. Coupons may not be applied to purchase orders. Purchase Orders must meet certain qualifications to be accepted. Please see our Terms & Conditions page for more details. Or to submit a PO Application please visit our Payment Methods page.

Low Price Guarantee
Our industry veteran buyers review our competitors' pricing to make sure our customers receive the best prices available on the internet. However, if you still find a lower price from another (reputable) online merchant, we will match that price to earn your business. Please see our Best Price Guarantee page for more details.

Sales Tax
iBuyOfficeSupply.ca collects sales taxes on all order based on the "Ship To" address in the order.  You will see the amount of the Sales Tax at on the Checkout Page prior to completing your order.

Tax Exempt
If your organization is tax exempt please contact us by email prior to ordering. Email: customerservice@ibuyofficesupply.ca 

Volume Price Quotes
If you are ordering $750 or more of the same product we may be able to offer a quantity discount for you (i.e. 100 or more of a $8.00 item).  Send us an email with this information:
    -Item Number
    -Quantity     
    -Time Frame (when you need the items by)
    -Special Delivery Requirements

Along with those questions, we need:
    -Name
    -Contact Phone and Email
    -Organization

We'll do our best to help.  In most cases we'll get back to you the same day, next business day worst case.

Shipping Policies
Please visit our Shipping Page for full details on the following questions.

UPS
If your order is over $75 and ships via Purolator, there is no shipping charge.  If your order is under $75 and ships via Purolator, we charge a flat rate of $10.95.

Freight
All Freight (non Purolator) orders are charged the following:
$74.95 for the first freight item, $24.95 for each additional freight item.  These are "dock to dock" shipments which does not include inside delivery, a lift gate (if needed) or additional services such as set up.  When ordering freight items please let us know you do not have a dock or will need any of those additional services and we will contact you for additional information and will quote a price.  Contact us at customerservice@ibuyofficesupply.ca. Lift gate service can be added to any common carrier shipment. It is best to call us or email us prior to order placement to inform that you will need a lift gate delivery.

Where do we NOT ship to?
We do not ship to the following provinces & territories due to distance from our distribution centers: Prince Edward Island, Nova Scotia, New Brunswick,Newfoundland, Labrador, Nunavut, Northwest Territories, The Yukon and some other remote areas of Canada. We will inform you if your address is not one we can reach after order placement.

IMPORTANT NOTICES:
    * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
    * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.

Methods of Payment
iBuyOfficeSupply.ca is happy to accept VISA and MasterCard.We can accept a credit card with an address outside the U.S.

MSDS Sheets
A Material Safety Data Sheet (MSDS) is a document that gives detailed information about the nature of a chemical, such as physical and chemical properties, health, safety, fire, and environmental hazards of a chemical product. Some companies require these on hand to comply with local and federal laws.

Search for your Material Safety Data Sheets click here.

Credit Card Not Working During Checkout?
Other than when a credit card is declined for obvious reasons there might be times when it's a simple fix.  Often the easiest thing to check is your Bill To Address.  Make sure that your Bill To Address matches what is on your credit card statement.  If you're having the order shipped to a location other than the one listed on the credit card statement, make sure everything in the Bill To fields are correct. If you are still experiencing difficulties please call us at 1 (877) 428-9611.

Cancel Order
Purolator and Freight trucks leave our warehouses all throughout the day.  Because we are committed to processing your orders quickly, orders may already have been processed and shipped within just minutes of being placed. If you place an order and need to cancel please be aware that it may have already shipped. Trucks cannot be recalled and orders, once on those trucks, will be delivered.  If your order has already shipped you will be responsible for all freight charges. We will try very hard to stop any shipment if we can because we believe in good customer service. Any request to cancel an order must be made via email allowing us a written record of your request. If you refuse shipment on Purolator orders for the purposes of canceling an order you will not be credited back for the shipping charge.

 

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