Shipping Policy

Free Shipping on orders over $75

We offer FREE Shipping on orders over $75 that ship via Purolator. Orders under $75 will be charged a flat rate of $10.95. Exclusions apply >

Note: We do not ship to the following provinces and territories due to distance from our distribution centers and high freight costs. Prince Edward Island, Nova Scotia, New Brunswick, Newfoundland and Labrador, Nunavut, Northwest Territories and The Yukon. Some other remote areas of Canada we cannot ship to either. We will inform you if your address is not one we can reach after order placement.

Next Day delivery on most orders

Most orders will be delivered within one business day of placing the order. See details >

Shipping Rates

We offer free shipping on most Standard Delivery orders over $75. The Free Shipping threshold is based on the Sub-Total in your cart before tax or any coupons applied. Most orders under $75 are charged a flat rate of $9.95. Free shipping offer does not apply to orders requiring freight shipping. See below for freight shipping rules and charges.

Standard Delivery is provided by Purolator. A signature is required for all deliveries to business addresses. Signatures for residential deliveries are up to the discretion of the delivery driver and may not be required. Orders shipped and refused will be assessed an additional shipping charge for reshipment of the order.

Products that ship via freight, such as heavy and oversized products, do not qualify for free shipping. Freight deliveries ship from our distribution centers or direct from the manufacturer. Please allow 7 - 10 business days for Freight Deliveries. Freight Delivery is dock-to-dock only. If you require lift-gate services or inside delivery, please contact shipping@ibuyofficesupply.ca or call 1-877-428-9611 to arrange for additional services. The shipping charge for your first Freight Product is $74.95. Each additional freight item is charged at a rate of $24.95.

**HON deliveries can take up to 21-30 days for delivery depending on the item

Ground Shipping

Freight Shipping

Lift Gate Service

Inside Delivery

Assembly

Package arrives 1 to 2 business days after processing if ordered by 12:00 pm (CT). Package arrives 5 to 7 business days after processing if ordered by 12:00 pm (CT). Lift Gate Delivery will get you package off the back of the truck and onto the ground. Customer is responsible for the package at that point. Additional services are available if needed. Inside Delivery gets your package past the first floor threshold of your business. Inside delivery is not currently available for residential deliveries. Business addresses only. Includes product assembly and removal of packaging materials. Assembly services is not currently available for residential addresses. Business addresses only.
Purolator Shippable Items Only. Heavy and/or Oversized Items. Freight Items Only. Freight Items Only. Freight Items Only.
$10.95, Free on Orders Over $75. $74.95 for first item, $24.95 for each additional item.

Call for Quote

877-428-9611

Call for Quote

877-428-9611

Call for Quote

877-428-9611

 

Order Cancellations

Due to our commitment to process, ship and delivery orders quickly, orders cannot be cancelled or edited once they are placed. Upon completion of checkout, orders are sent directly to our distribution centers to be picked and readied for shipping. Orders are shipping pending credit approval, product availability, and order acceptance.

ALL HON AND BASYX PRODUCTS SOURCED FROM THE MANUFACTURER IN THE U.S. ARE NOT RETURNABLE AND ORDERS ONCE PLACED CANNOT BE CANCELLED, NO EXCEPTIONS. FREIGHT DAMAGE IS COVERED AND REPLACEMENT FURNITURE WILL BE SHIPPED OR REPLACEMENT PARTS SENT AT NO CHARGE IF FREIGHT DAMAGE OCCURS.

If you are no longer in need of the item and would like to return it, please contact our returns department by email at returns@ibuyofficesupply.ca, return form, or call us at 1-877-428-9611.

Estimated Delivery Date

Most Standard Delivery orders are received within one business day of placing the order. Standard Delivery orders placed by 12pm CT will typically ship same day and arrive within 24 hours. Standard Shipping Orders placed during non-business hours; evenings, weekends and holidays will typically be processed and shipped on the next business day. However, the estimated order delivery date is determined based on a number of elements including product availability at the nearest distribution center, time of day the order is placed, whether an item is sourced direct to the manufacturer and whether an item must be shipped via freight. Orders containing large quantities of a single product may require fulfillment by a more distant distribution center. Orders delivered to remote locations may also require longer shipping times. Further, orders containing freight-intensive items such as furniture and business machines will require longer shipping times. Items sourced to the manufacturer will incur longer lead times and may delay delivery by several business days. Bulk orders and some furniture orders may be shipped directly from the manufacturer, requiring a longer lead time and will not be shipped same day. If your order contains Arts and Crafts Supplies or Technology Products please allow additional days for delivery.

HON and BASYX products usually ship from the U.S. duty free and have lead times ranging from 7-30 days depending on what products are ordered. We source these directly from the manufacturer so it is their lead times we offer. If you need to know exact lead time please call us to inquire as we will be able to give a firmer lead time when we know what you are buying.

For further questions about lead times and delivery estimates, please contact our Shipping Department by email at shipping@ibuyofficesupply.ca or toll-free at 1-877-428-9611.

Shipping Restrictions

iBuyOfficeSupply.ca does not ship to the following provinces and territories due to distance from our distribution centers and high freight costs. Prince Edward Island, Nova Scotia, New Brunswick, Newfoundland and Labrador, Nunavut, Northwest Territories and The Yukon. Some other remote areas of Canada we cannot ship to either. We will inform you if your address is not one we can reach after order placement. We also do not ship to PO Boxes, APO or FPO addresses.

Freight Shipping

Items requiring freight shipping, including furniture, heavy or oversized items and items containing hazardous materials do not qualify for free shipping. These items ship via truck or from our distribution centers or direct from the manufacturer in 7 - 10 business days. Freight items are charged at a rate of $74.95 for the first item and $24.95 for each additional item.

All freight deliveries require a signature upon transfer of goods. You or your representative must be available during business hours (Monday-Friday 8:00am to 5:00pm, except major holidays) to accept and sign for delivery. Please inspect delivered goods while driver is still on site, note any visible damage on the bill of lading/delivery ticket before signing for the shipment.

Lift Gate Delivery: Freight deliveries are tailgate/dock-to-dock/curbside delivery only. The delivery driver will bring the item to the rear of the truck but will not assist you in bringing the item off of the truck or inside your facility. In the event you need driver assistance getting your items off the truck, to the ground, and/or inside your facility, additional services are available for additional fees. Typically, a lift gate delivery costs $85 for the entire shipment regardles of how many pieces are in the shipment. Please contact iBuyOfficeSupply to request additional delivery services.

Inside delivery is only available at business addresses in a limited number of metropolitan areas. If you request inside delivery at the time of delivery, please expect additional charges and/or the need to reschedule delivery. Please note that inside delivery does not include assembly, installation and disposal of packaging materials.

Residential delivery may not be available in some areas; we will contact you if delivery cannot be made to your address. Inside delivery is not available to residential address or home offices at this time.

Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.


IMPORTANT NOTICES:
    * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
    * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging. Home deliveries are not available in some rural areas of the United States.  If this is the case with your order we will contact you.


Please contact our shipping department with any questions regarding freight delivery, lift gate services, inside delivery or assembly/installation services at shipping@ibuyofficesupply.ca or call us Toll-Free at 1-877-428-9611. Please have the product number, quantity and delivery information available.

PLEASE NOTE - DO NOT DISCARD SHIPPING OR PACKING MATERIALS/PACKAGING. Items not in their original packaging are not returnable for refunds or replacements.

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